Shipping

       Orders are usually dispatched within 1-2 working days (Monday – Friday). You should expect a shipping delivery time from 7-21 business days (1-3 weeks) to the United States and most of Europe. Deliveries to Australia and other countries which are farther away from Peru and/or have a slower postal services take approximately 1 or 2 more weeks to get delivered. Special events such as natural disasters, pandemics and holidays should also be taken into account.

The delivery is handled through the national postal service and is sent by regular mail. This means there is a tracking number available and it is signature required. If you wish for no signature required and no tracking number please put “common shipping” in the Note section of your order during checkout.

Please view the shipping rates to All countries here.

The tracking number(s) will be uploaded after shipping and an automated email* will be sent with the Shipping Details  including tracking number and link. *Please check your Spam folder if you don’t use Gmail.com. You will get an email when the order has been successfully received (Processing), Notes about your Order (tracking number) and when it is Completed.

Please double check your shipping address and name carefully since this is the information we use for shipping. Don’t use abbreviations or a one letter name like J or K, also we do not recommend to use P.O. boxes since they tend to get taken more often by customs. If you want to change your address please contact us before we ship your order.

The products are sent inside a sealed envelope or a small box, depending on your order it could be sent in 2 or more packages.

Prices

Please view our shipping rates in the following page: https://www.andeannatural.com/shipping-rates/

If you wish to pay extra shipping for DHL shipping, please contact us, before we sent the order.

Deliveries and Tracking

     If it has passed more than 30 working days since your package has been shipped and you still have not received it, please check first with your local national postal office first. Unfortunately, in some countries the tracking numbers do not get updated until it is delivered, some of these national postal services are the “CanadaPost”, the “AusPost” and the “Royal Mail” from the UK. There might be several reasons why it has not been delivered, such as not finding you at the address at the time of delivery, address unknown or waiting for it to be picked up at the postal office, so please check with them first if it were the case.

Note: If your package is lost in your National Postal Service than please contact them first and inquire with your tracking number. File a complaint if necessary, we can also file one from here. There is no refund, but will offer to reship for only the shipping fee.

Customs

    If your package got retained at Peruvian customs (when there is no further update on the tracking page after package is accepted), than we will re-send it for free. If the package got retained at your country’s customs control than we cannot issue you a refund, but we can offer to reship it for only the shipping fee of your order and we put in the products of the package that got retained. Please do not be alarm, if this ever happens the natural products will be destroyed or returned to the sender (us), there is no legal issues. We must advise that some countries like USA, Australia and the UK have a stronger border control and thus have a higher possibility to get taken by customs. Please order at your own risk.

Reshipping

We will reship your Order for free one more time if it did not arrive or update after 30 working days. If your order got sent back to us and you want it reship than we can do so if you pay the same shipping price, please contact us.

Refunds

     We will only issue refunds if you wish to cancel your order before we send it and it costs $7 which our card processor charges us. If there is any problem with your order such as a wrong item or product than we will issue you a partial refund or store credit with the corresponding missing amount. We can also issue you a partial refund with the amount of the product, not the shipping, in the case that it was returned to us and you do not want it reshipped. We do not refund when it gets taken by customs.

Legal

     In Peru and many Andean countries it is fully legal to purchase and consume our natural products, powders and capsules. It is the responsibility of the customer to consult the feasibility and legal aspects of importation with the authorities of their own country.

Privacy & Security

     The information used on this webpage will not be sold or shared in any way. It is solely for shipping purposes, order notifications or sending you offers and coupons through the email. We will never spam you or contact you through the phone. See here for our full privacy policy page.

Stand secure, we have SSL security certificate throughout the page and for processing your payments. This means it has an https:// green bar at the beginning of the domain which indicates it is a secure page to view and purchase.

Thank you for trusting

Andean Natural